My son who is deaf purchased a car from this place before, and didn't have any real issues other than the car was overpriced. He returned again to buy his second car unfortunately it was wrecked and had to be totaled. So he goes again at the waiting two weeks to get another car, and we go and pick out a car for him, actually they have picked the car out for him which I didn't like from the beginning. Anyway, they know my son is deaf and they thought I was his certified interpreter.
I told them that my son either needed closed caption or an interpreter. They had neither, and I mentioned that maybe they need to start doing that because of ADA my son should have had his rights where he was able to understand and interpret the material that was presented to him rather than having me an uncertified interpreter relay the information to him. One of the employees got upset with me because we have been sitting there for 4 hours while their computer was down and also had to wait while they printed 20 pages of paperwork they made a mistake and wanted us to wait 10 more minutes to to correct the paperwork. At this point, my son and I were both tired and kind of disgusted because he wasn't going to be able to get what he needed read to him correctly and I responded to the salesperson that I was not a certified interpreter and if I interpreted something wrong it was going to be on them.
This employee rudely asked me, "Aren't you his mom, can't you interpret for him?" And I replied no because I wanted him to have everything he needed to know. The young lady who was president at the closing proceeded to look at my son, speak directly to him, trying to read a 30-minute closing documents that my son could not even hear or understand and I could not interpret.
They really got belligerent then I told that, "We would like our down payment back" and that we would go to another dealer who had better service and ware very professional, a price salesperson had also asked my son to put down false information about what he pays for rent. Anyway, to make a long story short we got our money back, the man continued to try to talk to my son, I told him to forget it, we're done, went to another dealership, got son got a car, they made arrangements so everything could be closed captioned and he could understand for himself and sign his own papers I appreciate it that. Discrimination comes in all forms, you cannot discriminate against deaf people either.
