Top 1,620 Reviews From Legit J.D. Byrider Buyers (2024)

Don't talk that much but what I seen so far everything was good. Would I do it again. Yes because how everything was handle. The service was good. Clear on everything there. One thing I think need a better selection.

Staff

Service done in timely manner. The ladies in the payment department are always helpful. Thanks for all the help. Look forward to working with J.D. in the future. I have told friends and family to shop here. Sincerely Jordan ** and family till next time.

Price

Tried to charge me $10,000.00 for a car worth at best $2,200.00. I do realize they specialize in bad credit, but that is just taking advantage of people. Car was supposed to go through 91 point inspection. Yeah ok it wasn't safe to be on the road.

Price

Thank you for all your help with getting me a vehicle today. And a great price as well. I would send all my friends and family this way. I would not have been able to get a car without you. Thank you again for all you have done.

Customer ServiceStaff

Honesty, and wonderful customer service. Mr ** did everything to make my dream came true!! He never gave up and stayed on the up and up with me and helped me find a dependable vehicle. THANK YOU J.D. BYRIDER FOR A CHANCE.

Staff

Brett made it easy and painless to shop for a car. He helped me and even with my situation, he tried his hardest to get me into a car. I thank him for it. Look for Brett in East Dundee when struggling and shopping for a car.

Customer ServiceSales & MarketingStaff

The service quality & customer support was fairly good. Some of the office employees are very stand-offish. Almost rude! I noticed that on the sales side complementary coffee is extended, but not on the service side. People like to be appreciated rather buying or getting service. A WiFi station will be an excellent addition as well.

Customer ServicePriceStaff

I have been happy with JD Byrider since 2006. This is my fourth vehicle with the company and each vehicle has lived up to the company's promise. I have always had affordable payments and if I was very late due to financial challenges, they were able to work with me to keep me in my vehicle. My salesman Will ** was the best. He has a very positive and helping attitude. He was able to turn a not so favorable situation into a favorable one, and he always maintained a smile. He also reached out to me with information about several vehicles that would work for me, and he followed up when necessary.

I am currently buying a 2008 Chevy trailblazer from them. I've only had it 8 months. I've had nothing but problems with it. They won't switch me into a new vehicle knowing I have a kid. Now my vehicle won't go in reverse and in neutral it goes forward.

Staff

Great & deacated to get me into a reliable vehicle overall very helpful & I'm very thankful & if I run into someone looking to get into a vehicle I will definitely send them the JD Byrider & I know they will definitely welcome & do their best to fit them in a comfortable & reliable vehicle.

Customer ServiceStaff

She had the nerve to tell me, "We try to teach you" wait what? First of all I'm 40 and don't need to be taught by you NOR J.D. Byrider!! If you want REAL HELP ON GETTING A VEHICLE, DO NOT I REPEAT DO NOT GO THERE, I got my SUV from the one in Panama City. And they SUCK! They will not tell you everything upon purchase, and hit you with all kinds of other things when it's time to pay!! Awful awful AWFUL!!! I wish someone had warned me!! I've put too much money in my car to just sit back and let them now take something I've never missed a payment on!!

Customer ServiceStaff

About 6 weeks after returning the car CNAC stole 360 from my husband's bank account when the bank investigated CNAC told then he was on a recurring account. Which was a lie. His card was never set up for recurring chargers since his name was not on the account. Now they dont answer the phone at CNAC or call us back. I would only suggest going to J.D. Byrider out of desperation for a car. They will sell you a piece of crap car and then start calling you days before your payment is due to start harassing you that your payment is due. I owed over 8000 on this car that was only worth 1100. They are rude ** con artists. If you don't believe me just call and talk to anyone in CNAC they sound like the bus from the projects just dropped the whole department off at work. A chimpanzee has better phone manners and skills than anyone in CNAC department. All I have to say is good luck to you if you deal with these people!

I walked in with the need of another vehicle. They understood I was on a budget and he understood I didn't want a car. I walked out with a nice 2012 Ford escape. I also found out I have no credit and they still got me in a vehicle. Everybody I talked to was upbeat and respectful.

Customer ServicePrice

Customer ServiceStaff

Melvin is a very nice person and hard working. He is friendly and mechanic. Well known person and gets along very well. Good customer and treat the customer good. Answer question to the best of his knowledge.

For the love of Jesus, please listen up. Don’t ever buy a car at JD Byrider! I bought a car on February 26th and it has caused me problems since the day I took it off the lot. The keys didn’t work to let me inside of it after being locked out and the only way they’d help me was when I got the Cleveland Police involved. This time not even 45 days later, it’s in the shop again, been there for over a week and now the service department are telling me is they’re having a hard time finding the parts to fix it. Seriously! I’m making $400 car payments plus $140 car insurance for nothing. I’m even driving. I’m so distraught over this so please listen when I tell you NOT to go here!!!

Staff

The service department is excellent. I have made appointment and arrived early they took me in and serviced my car. The manager of service and scheduler is always nice and polite and explains everything to fullest proud to be a customer.

Sales & Marketing

I’ve contacted a lawyer for Texas lemon law. I have not had my car 30 days and it starts when it wants. They say they’ve fixed the issue. I get in the car today and the ale issue has occurred. They do prey on people with credit issues selling lemons OVER priced. I should have been patient but god knows I couldn’t lose my job. I’m currently filing a lemon law dispute with the DMV. This place is horrible. Fred in sales doesn’t care after he sells car. Hanna in whatever she does in paperwork lies and smokes cigarettes. All shift there demons and con artist but I bet they won’t sell another car off the lot until mine is fixed, money is returned or new vehicle is given. I’ll be in the store every day turning customers away!! I'm petty and I got time today.

Staff

I was very pleased at how April was so attentive to me and what I was looking for. She walked us through everything and all the workers were nice and made it a good experience. I would definitely come back for the service and assistance I received. It was also very informative and helpful with the video pre close and video close.

Customer ServiceSales & Marketing

False advertisem*nt. I referred someone to J.D. Byrider in January because I got an email from them that said "refer someone in your birthday month and we will make your next 2 payments up to $200." I got one check but, not the other so, I called them up and they said because I never filled out the form and gave it to my friend they couldn’t honor it. How was I supposed to print it out and give it to my friend who lives an hour away from me? If they won’t honor this makes me wonder what else they won’t honor.

I drove many different vehicles prior to purchasing my Mazda Tribute. I was in desperate need of a reliable vehicle. After having the vehicle for less than a year, the computer assisted steering went out. I checked and it was out of warranty, I researched it and found it was a manufacturer recall and the vehicle I purchased was reported for 4 incidents of loss of steering two resulting in accidents. The repair costs for parts was $2,800 not including labor. My vehicle sat for over a year without being driven, ultimately I requested help in the repairs from J.D. Byrider due to the fact the issue was not on the Carfax report after two accidents?!?! J.D. Byrider refused to help. I ended up letting the vehicle be voluntarily repossessed. J.D. Byrider sold the vehicle for $1600 and left me with a $11,500 loss and debt. Don’t buy from J.D. Byrider!!!!

Customer ServiceSales & MarketingPriceStaffFinancing

Customer ServiceStaff

We bought a Hyundai Elantra in November of 2017. The car was banged up on driver side, passenger door and rear quarter panel, huge scratch down passenger side. If not for the fact we desperately needed a vehicle would not have bought this for $10,000. Now the finance person wants to say we did the damage. The car was a repo sold at auction. This place a huge rip off. We have had nothing but issues with this car since day 1. Will never buy here again. Sales person was pushy and negligent. No longers works there. Not surprising. Now in Manchester NH location they gave finance woman who is rude beyond rude. Horrible customer service. Horrible finance people. Good luck to anyone buying a vehicle at this location.

Staff

When I tell you this was the best choice I made, please believe it. Rich was amazing. He assured me that everything will be okay and it was. I was scared but it was all worth it. Thank you guys so much for giving me a dependable ride :).

Staff

Very professional, helped me out tremendously. Even having bad credit and not much of a down payment. And monthly payments on vehicle are fair compared to other dealerships for the type of car that I have gotten from their lot.

Staff

They Peoria location and individuals were very helpful! They listened to what I needed and wanted while keeping in mind what I can afford. The service and parts department even introduced themselves and gave me either car in case I ever needed them or had questions. My only suggestion would to go over the paperwork more detailed before you just leave the customer in the room to watch the video. Overall though it was a pleasant experience and I wasn't there for more than a couple hours. Mainly because I did test drive 4 vehicles making sure I really liked what I was trying to get into.

This has been the best car buying experience ever! I am really satisfied with the truck! Even though it's not what I originally wanted I am still satisfied with it! The waiting was a little long but everything worked out great! Thanks JD Byrider!

Thank you Mike ** and the crew at Sutton Ma JD Byrider for the excellent service they have provided me with on my vehicle. I would like to let anyone know that is either looking for a vehicle or service to their current vehicle to try this place.

Customer ServiceContract & TermsPriceStaff

I was skeptical about JD Byrider being my last option to get a car but I’m happy I went! Shawn and Rod were extremely nice and worked to get a payment I could afford. I got exactly what I wanted and drove off the lot same day! Their saying is true! They say yes when everyone else says no! I’m on the road to rebuilding my credit and this was a great start!

Customer Service

PriceStaff

The car I bought had structural damages that were undisclosed to me at the time of sale. One of the doors was bent by a crowbar prior to my purchasing it, and there is a gap through which air whistles and rainwater drips onto the seats. The people at the company are charging me 23% interest on a 2007 Hyundai, for a price of $11,000 originally, but by the time I pay it off I will have spent $20,000. The key to the car does not have a fob for remote unlocking. While I was waiting in the office for my car to be pulled around, an employee hovered over my shoulder and pressured me into going onto their website and leaving a 5-star review. I left the review because I felt threatened and uncomfortable, but I would not recommend this company to anyone looking to buy a car. They are predators and they will pounce on people who are out of options and desperate for a means of transportation.

Staff

I stopped in to the Morse Rd. location to look at a few vehicles that appealed to me. Jared and Austin are very knowledgeable, and friendly. The staff at this location truly want what's best for the customer, they helped me pick the perfect vehicle for my needs. I would definitely recommend a customer to this location.

I purchased a vehicle. I noticed that it look like it had been in a accident so I contacted service to make appointment along with other things that were wrong with the car and I also talked with the manager there and showed him what I saw and he gave me auto check and said they didn’t have any accidents and that they don’t sell cars that’s been in accidents. Well I did my own investigation on the car and I pulled a Carfax on the car and it showed that the car was in accident in 2017 and it was ran into a tree so do your investigation on the cars they sell because it could be a lie. They do sell cars that’s been in accidents.

Customer ServiceStaff

Great customer service. Didn’t seem rush. Answered any question I had, low payments, paperwork was very understanding, cars are well maintained. I was very comfortable talking to them about my credit history. Very easy access through their websites. Very friendly the whole staff.

Customer ServiceStaff

The service manager in Cranston Rhode Island doesn’t answer the phone all day long. Calls you back end of day. Who runs a company like this? Half ** that’s for sure! I bought 4 cars of this place. My salesman is great, Tony **... They need to replace this guy in service, Ray because not doing his job properly. He sucks at what he does! Never buy another car here again.

Staff

I worked with Caeden **! He made the process very smooth and explained everything to me in a way that I understood. Normally the car buying process is a very annoying process, but he made it an enjoyable one! I will refer everybody to him, he did an awesome job!

Customer ServiceSales & MarketingStaffFinancing

The finance department is so screwed up and rude it's ridiculous. When the plates came in they gave me plates to another car. Not the one we purchased. Also, our payment schedule is for every two weeks and they have taken the car payment out of my bank account every week thus far for the month of February and not even the right amounts (higher actually.) which has caused my bank account to have issues because we plan for the payments on the date of our schedule that they provided. When you call in they are rude. When you go in person they are rude. I would never recommend this company to anyone. Very disappointed!

Staff

Jason and Brandon are great! Very helpful, honest, pleasant, and knowledgeable! These guys will get you in a great vehicle! Overall just a great experience! I would recommend everyone, not just people seeking credit help to stop in and check out the inventory and sit down with these guys! They won’t disappoint!

Staff

The Mechanics at JD Byrider service department are phenomenal. They are very efficient and get repairs done in a timely manner. They are very courteous to the customers' concerns and are upfront on any and all issues they find. They are very accurate with estimates.

Customer ServicePrice

Each time they would text, I would text back, and then call. Finally, I had access to another account, and made a payment. No sooner had I made the payment, they had sent a repo truck out and took the vehicle. I called them back to tell that they took the overdue payment, and that I wanted them to allow me to reclaim the vehicle. They refused. They said that since I was in the downpayment phase, that the car would no longer be available to me. So I went to my bank, and had them reverse the downpayment that I made. On top of that, I've been calling the repo company for weeks, and leaving messages so that I could pick up my property from them. Not one call back. I've called CNAC, and complained, and again, no one could seem to help me. At this point, I've gotten the police involved. I'm sure this will be some sort of issue where I'll have to get an attorney to take action. Stay away from JD Byrider and CNAC.

Staff

I had such a great experience. I was in need of a vehicle, JD Byrider was accomodating, reasonable, helpful. Just all around great. The service center is fantastic. I highly recommend JD Byrider. I am very thankful for my car and I have JD Byrider to thank!

PriceStaff

I told them what I wanted and payment range. They found me exactly what I wanted with the exact payment I wanted. They have been there for all questions and repairs. You can't beat the cost of the oil changes.

Staff

Caeden ** was who helped me and he was such a pleasure and polite and funny. I'd definitely recommend him to someone else. Everyone was super friendly and the facility is nice also. I would definitely refer others. And after being turned down at several other dealerships, this was my last resort and it was my first time and they made me happy I came here. I was in need of a car and they made it easy and walked me through it step by step and definitely made it worth the wait.

Customer ServiceStaff

I've had a rough week with my accident and my car being totaled, not my fault thankfully! I've been in contact with Joe all week and he has been so helpful with expediting my process of purchasing a new car! I shot for the stars and went for something bigger than what I had, and it worked! Joe and Cathy put in the time and effort needed to get me going in my 2012 Ford Escape! I'm more than happy with their customer service and their willingness to work with me through everything! Thanks guys and a very happy birthday to me!!!

Staff

I would like to commend Mr. Scott ** on his ability to have his staff armed with such a grasp on how to take the sometimes unnerving and even scary process of car buying and transform it into a endeavor that left me not only supremely satisfied with my purchase but also being able to recall each staff member for their individual brilliance. They are true Pros. Denise, Ali, Elroy, their GM Mr. ** and the downright impressive Mrs. April **. Do yourself a favor. If in need of reliable transportation, and give the team a visit - you will not be disappointed.

Staff

Ali was real friendly and very helpful. The atmosphere was real comfortable and professional. I felt well respected and I was very please of him. Ali is a very intelligent, respectable, outstanding person. It was a pleasure doing business with Ali.

They did a wonderful job fixing my truck. It took awhile because they addressed every issue that came up and it was covered under warranty! Thank You so much. You guys are wonderful. Bedford service department is the best! I really appreciate everything you guys did for my vehicle.

Staff

They were really nice and extremely helpful and it was really good service. They helped me get into a vehicle that I wanted the same day and the sales manager helped me get into the car and they showed me their service center and it was really nice.

Customer Service

I am hoping I have a better experience with this vehicle than I had with the first one. The first one had so many issue that I wanted to give it back...but because they were going to keep my down payment I had to stay with the car. When it would rain the transmission sensor would act up and I would have to pull over ** off the car to reset the sensor. Then 8 months after purchasing the car it caught on fire coming home from a vacation with my family. However due to unfortunate events...I have to go through them again. So far with this experience there is a lack of communication.

Customer ServiceStaff

They're very difficult to work with and rude. The cars are garbage and I had a trouble the first week I got not to mention the car they sold me was previous reported stolen which they never got taken care of.

Highly motivated workers. Very moral and full of good, concise explaining of what each step is. Good vehicles, well maintained, from this early vantage point. They do their best to get you the car you. Expect to pay a little more. But, if you have a sub-par credit score and cannot get financed, these are the people to see. Hopefully, the car holds up for a few years.

Staff

Nice, wonderful people, good at helping and like what they do, good at helping with your budget too. Nice cars, very helpful and fun and patient on helping you find what you are looking for, really good place to go if you are looking for a new car.

Sales & Marketing

Service said they would cover cost to send invoice. Have not gotten credit nor reimbursed. It is taken to an outside vendor as there is not a JD close. Long story short I have shelled out 800 plus in repairs that warranty was supposed to cover. Was told it would be and lo and behold I'm stuck. 93 point inspection? Right. Last repair was a water pump. Over 400 for that. There is a pulley that does not go on that car! It finally gave up. Took out water pump serpentine belt another pulley. First they said it was not an internal part so no warranty. Changed their minds and said sometimes they miss something. Really. Take it. Fix it. Right.

Staff

April was one of the nicest people I’ve spoken to while trying to find a car. I am so happy! She got me into a 2009 Malibu and no one else could get me into any car, let alone a car I love. I’m so thankful for her and her attitude.

Staff

The overall experience was just not what I expected. It’s not my first car purchase. Also for some reason that has not been explained to me, my credit report was inquired 2x on two different days. I was approved on one day and two days later I noticed there was another inquiry in my credit report from the dealership and no one has explained the reason why to me. So although I did end up purchasing a vehicle, I was not happy with my overall time and experience with the dealership.

Staff

I walked out a new man with a new car. I loved the service. I will definitely recommend to my family and friends. I walked with little to no hope on getting a new car and my sales rep April was so nice and kept my spirit high. Thank You JD Byrider.

StaffFinancing

I am tired of the crap the excuses with J.D. Byrider. We are looking into suing J.D. Byrider and filing a lawsuit against Donne ** and the service department and the financing company because the car that Donne ** sold us is a flood car. It has been wrecked 3 bought at an auction repoed twice and brought back to J.D. Byrider in Florence Kentucky. So I'm tired of their BS AND I'm filing a lawsuit and suing the entire finance company the salesman Donne ** and the service department with J.D. Byrider.

Staff

Their service is amazing and very deaf friendly with me. Explain very clear that what I am ask for and make sure everything good before ready to go. High recommend for to go this place to get car plus great service too!

Staff

Brake light fixed. They were very friendly to me while looking at my car. I have never had a bad experience here. Would recommend this place to friends and family. My only issue is the parking lot is way too packed. I had a hard time getting my car out of the parking spot.

Price

My daughter who is 18 yrs old purchased a vehicle from JD Byrider. The vehicle is a piece of Junk and overly priced to be a 15yr old car. The vehicle has multiple problems. They are charging her 3 times more than book value. They helped her find liability insurance to drive off the lot that day, only to be drop by that insurance company 2 weeks later. Now her note is due and she has no insurance. JD Byrider targets young people. Their vehicles are trash. Stay Away!!!

Customer ServiceStaff

I got my car fixed at the Bedford location and the service was amazing my car run smoothly and so far everything looks great thank you so much to your team you guys are amazing literally a lifesaver. Every question I ask the staff was amazing with answer my questions making sure I understand what was going on with my vehicle and educate me on how to maintain the quality of my work that had just been done.

Staff

My car needed headlight replacement & an oil change... Not only were they ready for me with professionalism and expediency the fact that they were working that day made me feel very happy I purchased my vehicle through them. Sometimes you buy a vehicle and the handshake stops there, these guys were certain to make sure I was happy with the service my car received. Extremely impressed and HAPPY NEW YEAR to the crew at the McKnight road location .

Staff

I went in and it was very fast and very efficient. They have a very helpful and very knowledgeable staff. We got through the process very quickly and painlessly. I would recommended them to anyone looking for a good reliable car with a great warranty.

Customer Service

I was so pleased with my experience with Austin and everybody here. We were in a really tight spot... Scott was so helpful running through financials with us. Austin worked with us and got us a van which we didnt even think we would qualify for. It did take a minutes because we called and showed up same day and we also had our two kids with us 3yrs and 8months... and they we so understandable about my three year old needing run around. Austin played with her to pass the time by. It was more than I expected. Definitely Family Recommended.

Price

Brian was a tremendous salesman to work with from beginning to end. Tiffany made the paperwork a breeze and explained each document. Good variety of vehicles, and an unheard of warranty for used cars, however prices were a little high. Although I would definitely recommend J.D. Byrider to anyone in need of a vehicle and an opportunity to improve their credit...one of the best car buying experiences I've had!

Staff

As a team J.D. Byrider really did an awesome job getting me in the vehicle I wanted as a kid. I will definitely come back and also reference business moving forward. Thank you to the whole team in Hermitage.

Staff

When to purchase a new car. Staff was incredibly determined to get me in a new car. They worked with my not so good credit and new job. I am extremely pleased with the service and the warranty. April and Ali were wonderful.

My experience was very good time. Was taken to ensure that I understood every detail and that I was very comfortable with vehicle choice. Donny also explained the process thoroughly. However the tedious repetition was made the process very lengthy as he explained very well so to have to listen to the recording was unnecessary.

Very pleased with the amount of work put in to get me driving home the same day in the vehicle I wanted. Would highly recommend to anyone in need of a vehicle. Thank you guys so much for all your hard work.

Staff

The service department is fantastic. Got my truck in and got it fixed with no problems. Went well above and beyond explaining exactly what was wrong and working with my schedule to get the truck in and repaired in my one week day that I have off.

Staff

During my visit today I got my second vehicle from Donny the sales manager. As always the whole team was very helpful and fairly quick. I am happy with the service they provide and would recommend my friends to come and get a vehicle.

Staff

Dealing with the staff at J.D. Byrider of Hermitage was very easy to do. Explaining everything down to a tee could not have asked for a better experience. Would recommend Hermitage J.D. Byrider to others. I have yet to deal with the service department but as far as if I found anything wrong they were happy to take care of anything that I had found after I bought my auto.

Staff

My experience today was at the least superb. The whole process was excellent, the staff was kind and eager to help me get into the perfect vehicle for me. Never felt pressured or disappointed while even picking out my car. I would recommend any person looking to purchase a car to you guys. THANK YOU!!!

PriceStaff

If it was not for my need to have a vehicle I would definitely have went elsewhere and hopefully I can stay away from that location and pay the car off in full well before my term is up. I am dissatisfied with how my deal was arranged at 412$ a month, but I understand it’s because of my non-existent credit. Although, with my mother co-signing for me, I shouldn’t have gotten a 21% APR. That is absolutely ridiculous and I will make sure to tell everyone I know NOT TO go to JD Biryder in Hermitage. Also, the salesman who did my deal, left before I was even able to drive the car off the lot. Very unprofessional and should not have happened. He did not mention leaving to us, we found out once we finished doing the E-Signing on all of the documents and went to find him. Once again, 0-10. I will never recommend anyone buy a car here, ever. I’ve seen better used car lots being functioned out of personal garages than this corporate establishment.

Staff

Jake was an amazing sales person. He had An amazing attitude. Very polite. Definitely makes you smile. I’d definitely recommend a friend to come talk to Jake and buy a car from JD Byrider. Thank you guys for all you’ve done to help me.

Customer ServiceStaff

Very good customer service, knowledgeable and such a very nice guy, Jake - very accurate and friendly, explained everything very well. The place was clean, everybody nice and I would definitely recommend a friend. Will let everyone I know be referred there. J.D. Byrider is awesome.

Price

I've had dealings with the particular location in Sutton for almost a year now. Every time I go for service on the vehicle I purchased there, it is done quickly. The quality of work is great and the prices are better than most other mechanics.

Staff

She was amazing, she had a lot of people doing 1000 things at once. But she was getting it. I will refer people to this place. Tam keep doing a great job. Thank so much for everything. You were very patient with me. Very patient with all the customers. YOU ROCK! Thank y'all so much.

Customer ServiceContract & TermsStaff

The people working are so professional and nice, from the time you talk to them on the phone until you sign your contract. They explain everything to you so you understand what you are buying and that is covered in the warranty. They also explain your payment plan from down payment to your final payout.

Customer ServiceStaff

They were very helpful and went out of their way to get me in the car I liked. They had excellent customer service. Alex ** and the sales manager did an amazing job. They worked with me regardless of my credit and stayed late to help me get my new car.

Customer ServiceStaff

Just make sure you make all your payments on time. Because they will call you early in the morning on the date your payments is due and will continue to call. And make sure you do pick up all their phone calls because next step they will be rude and call all the people on your reference list. They did to me: mind you my payments is due today and today is not even over. They called my sister asking for me and telling her I did not make a payment. They were really rude to her.

Customer Service

I had been through several e-mails, text messages as well as phone conversations with several salesmen. To make a long story short as we discussed issues such as where I work how much I make an additional car payment I was told everything looked good to come on in after the salesman knew I would have to get a ride there. Anyway went in and had my sister in law drop me off 'cause I thought everything was a done deal, even as I responded to an e-mail message from a manager for manager special. Anyway dropped off to find out they could not put me in a car because I used it to work out of. They knew what job I had all along yet on this day I was told they could not help me because of using the car for delivery. I felt humiliated and discriminated against and had to walk home from Muncie to Alexandria after having back surgery two months ago.

Staff

J.D. Byrider is a wonderful company. I have been dealing with them since February 2012. They have always delivered excellent service and excellent car coverage. I would recommend J.D. Byrider to any and everyone. Thank you Nik ** for your all your help. Great Salesman.

PriceStaff

Great sales person and employees. Very easy to get approved and was very friendly staff and knowledgeable. Thank you for helping me and getting me in the most reliable and affordable vehicle. I would highly recommend to a Friend. Thanks a lot for making me a happy customer.

Contract & TermsStaff

Overall amazing sales team, quality of vehicle and ability to make a contract and deal possible. Never have we ever had such a great experience when trying to get a better vehicle. Definitely will be coming back for another car from this team when the time is right!!

Also this is very important. If they allow you to drive off with the vehicle but wasn't able to verify your housing or something, or if they end up finding out that you have a balance on your rent they will take the car back doesn't matter if it was 1 day or 2 days and then tell you if the bank knew you had a balance you wouldn't of been approved. Luckily if they fell bad they might refund your money back that you put down. Smh. Very unprofessional, say anything just to get you in and get your money. I wouldn't recommend this place to anybody. Please run and don't look back. Save your money and go somewhere else.

Thank you to Brian for dropping the car off at my residence. It was very much appreciated. I'm very happy with his service! And taking time to get personal with things on the test drive! Shout out to Brian!

Staff

The staff is so friendly. They get the work done in a timely manner. They are very professional. The appointment was easy to schedule and they had my car back to me earlier than expected. I will use them again.

Customer ServiceStaff

Great service. Ben is awesome! Brought vehicle in for minor issue. Ben was able to diagnose problem and squeeze me in for a next day appointment with no questions asked great customer service. Car runs perfectly thanks to everyone in the service department.

I bought a car from J.D. Byrider less than a week ago. Within 2 days of buying it I found out it was a flood car. They recarpet it the old carpet to cover it up, There's flood water damage underneath the hood that's hard to tell and I'm being told that I'm stuck with this vehicle with several issues. Please be careful buying cars from J.D. Byrider.

Service was fast and reasonable. Ms ** was very polite and so was the mechanic who worked on my car. I would recommend to anybody who needs their car fixed in a timely manner... Thanks again for giving me heat in my car.

Customer ServiceStaff

Josh the sales guy was friendly and got me into exactly what I wanted. Answered all my questions. Very pleasant experience. He went over everything with me and made sure I didn't have any questions. I would definitely recommend to anyone. Thanks again Josh.

Price

Car needed work. The service department in Wooster did a wonderful job at getting everything fixed fast at a low price. The department manager worked with me on the price because we are getting this work done around the Holidays so it stayed affordable for our family.

Staff

Great service, very professional and I would highly recommend him and J.D. Byrider to friends and family. I enjoyed my visit and the salesman were all courteous and professional. They made me feel at home, made me feel comfortable, and I will be back.

Staff

The employees worked SUPER hard to get me in a vehicle. They were all friendly and very courteous to me and my son. He loved the hospitality!!! They made sure that we were ok during the process and kept a smile on our faces. I recommend them to anybody!!!

Staff

Kennan was incredible. Very patient and a lot of help. He gave my kid crayons and helped me pick out a very good car. The process was fast and he got my payments to be good and not too high. I recommend him to everyone. Thank you for everything!

Customer ServiceStaff

Steve ** was the salesperson for my mother and while working with her I saw his care for the customer and his patience. He walked me through the entire process and stayed positive when I was nervous! He was able to place me in the vehicle of my choice. Steve even came in to help me Finish the process on his day off! Great customer service and I will be recommending him to others!

The guy with the bow tie was great with getting me approved and back on the road. Fast, easy process. Was referred by a friend. Made it to work on time after paperwork was signed, drove off happy. Thank you, guys.

Staff

My experience at JD Byrider in Bedford was great. Ali ** was very helpful in getting me into a vehicle and it was the vehicle that I wanted to get into - a 09 Saturn. I have no problem letting people know I got a vehicle from JD Byrider.

Staff

Magic Mike did great wonders helping me out with a car. I have a loan already and he still got me another one. He did everything that he could do to get this for me. They was suppose to close at 6 and they worked over till 8 to get the paperwork done. We are completely satisfied. I would recommend Magic Mike to anyone I know.

First they force you to buy a $1600 warranty deal then when you take your car in they refuse to fix it. Said they couldn't find anything wrong. Took it to a real mechanic and 5 minutes later told me it's the transmission going bad. DO NOT BUY A CAR FROM THESE CROOKS!

Customer ServiceStaff

The best ever. I really enjoyed the vibe when I came in. There is many people that made this a great and wonderful experience for me. I had a great conversation and connection with the sales representative and great customer services.

Customer Service

They were taken care of. Took longer than we were told it would. They told us why that they did not have enough lights. They should have called and let us know that was what was going on instead of us calling. We would have said thanks for calling but they did not. We had to call them.

The maintenance techs got my car in and out, no hassle. Steve got me in a car and I’ve been living the dream ever since. Thanks JD Byrider for coming through when it mattered the most. Truck runs great and gets me everywhere I need to be.

Staff

The team were very understanding of my credit situation and my desires for a vehicle and worked to get me in exactly what I was looking for. I’d definitely recommend JD Byrider for anyone looking at an opportunity to drive comfortably and re-establish their credit.

Staff

Unfortunately the process took over 6 hours from the time we arrived to leaving with vehicle. And a few things we have to go back for the vehicle. No major issues. Pleasant employees. The video closing is a little redundant. But overall experience was good. I would refer friends and family to this establishment. Very happy we were able to get the vehicle we had our eyes on. I am very happy with it.

Back in July I had car trouble and they found nothing wrong. Then I had same problem again and drop my car off today and tells me that it is battery need to replace and charge me too much... And I felt like it is rip off...

Staff

Everything about my car purchase went very well. From the sales people to the financial services everyone was so helpful and nice. And I also like the car that I picked. Steve the salesman was great. He help me understand everything about my purchase from start to finish.

Staff

With a $5 no hassle, no upselling oil change deal, it really make it easy to love. They are also taking care of a minor issue and a special request because they are awesome! I always recommend JD Byrider and I always will!

Staff

Anthony and the service were amazing helping me get my car fixed. I had been to another location previously and that wasn’t my experience. He treated me with a sense of urgency and got me road ready in no time. Definitely appreciate this location (J.D. Byrider Colerain).

The process was way easier than I had expected and I felt like they really had my best interests in mind. I would definitely recommend JD Byrider, and would purchase here again in the future. I love my new car, and so do my children.

Purchased a car from their Durham Nc location. Had to bring car into shop after just 4 days. They kept the car for about 3-4 days. Missed work for them to tell me that the gas was low so it drained the battery which caused the battery to go dead as I was coming down a busy highway at 7 in the morning. Didn’t make not one payment on the car. Took it back within 30 days. Now I have a repossession on my credit. I’m beyond pissed with this company not to mention the car was a flood car.

Donne was my salesman. I picked out one type of vehicle and was very set however he suggested I try a different vehicle in which I was extremely happy with and still am. When a person can match you up they know what they are doing!!! I am very happy and would come back again.

Staff

My husband and I have some not too great credit lol, but they stayed confident I would be approved and got me in the exact car I wanted. They were nice and friendly the whole through. Thanks Chris and Marc!

Staff

Thanks to Chris ** I had a very positive time at JD Byrider. He worked with me and I didn't have to wait all day to get behind the wheel of a new vehicle... so thank you Chris **. This man should definitely get a raise or something.

I got a Chevy Malibu from your store in Bedford Ohio. The car was running fine. I had no complaints till out of nowhere the car died on me while I was on freeway. I had it towed to your shop and the next day was told I need a new engine. I just got it back yesterday and now the check engine light is on and the climate control is not working. I'm locked into this car for the next 4 years. This is not cool.

Staff

I'm satisfied with the service at JD Byrider. They got me in fast and kept me informed about what was happening at every point. I wasn't in the dark. I would recommend them to anyone. Once again great job. I'll continue to be a loyal customer.

My name is Andrew **. Me and my fiancee came in to JD Byrider service center in Florence Kentucky today at 8 am this morning and got our mounting brackets on our 2011 Dodge Caliber Mainstreet and the vehicle is running better. No rattling sound now but still an unsatisfied customer because of their wait time and the warranty on the vehicle and the store hours sign needs to be fixed. I couldn't even the hours of business so someone needs to fix that. Thank you.

Staff

Everyone very courteous and helpful. Got me into a very nice car when no one else would... Thanks JD. You saved my life. The car is clean and after a little trouble with the alternator, which they fixed, all is great. Love it love... thanks again.

Staff

I have used J.D. Byrider for multiple purchases. Sean ** has always been amazing and quick. They work hard to make my experience amazing. The vehicles there are amazing and the service department is always quick to get your vehicle maintained.

Update: if you were truly sorry when I took my car back everything would have been rectified! But it wasn't! My car is making this terrifying noise and it sounds like a deathtrap!!! I was told it's going to sound like that until I get matching tires??? Are you kidding me! All of my tires are the same exact size!!! And my heat still does not work!!! I live in the NEPA where it is freezing and my heat nor AC has worked since I had the vehicle!!! Everything is covered under warranty and I still hate bringing my car here! I rather pay out of pocket and take it to another mechanic to insure that the work will be done properly! So what does that tell you!

PriceStaff

The entire staff was really helpful in getting me in a vehicle that is affordable for me. Sherry was phenomenal with her skills in really taking the time to help me. I am very thankful for the experience here and will recommend friends.

Staff

Great service. Antonio was great. He was working by himself for hours and it was busy but he never showed it. He still was friendly and helped everyone. He got us approved and got us on our way. Will definitely refer.

Staff

Very friendly and professional staff. They really care about their customers. Everything is thoroughly explained. Great service! Just purchased my 3rd car from them and am happy to have such a reliable dependable company to work with. Thank you guys for all your great service and friendships.

Sales & Marketing

It was wonderful to have a 2nd chance in buying with J.D. Byrider. I was able to upgrade my trade in with no issues as promise. I was very please with the service I received from sales to manager on site. Thank you JD Byrider.

Staff

Denise was very encouraging and helpful, made me feel right at home. I'm going to send everybody I know to J.D. Byrider. Best experience ever buying a car. Everyone was very fast and friendly and I'm glad that I made the decision to go to this dealership.

Customer ServiceStaff

The most recent experience I’ve had with J.D. Byrider was speaking to Damon ** while letting him know about my poor customer service with the previous representative. He advised me that it was not a obligation for them to have good customer service, and not to confuse “direct with rude.” The customer service department with the company is horrible! I will NEVER buy, nor refer anyone to this company!

2008 Ford Focus, I love my car, I didn’t ever think I’d have such a small car after being in love with my 2004 Ford Explorer. I love my payment plan and know I should be done with it within a year?, at that time I plan to get another vehicle that I’ll be able to pay off in a year also?

Staff

Good experience. Ali was very professional and nice, helped us out a lot with questions and gave us reasonable answers and provided great feedback... The car runs great and we love it a lot. A great choice for us. We appreciate the good hospitality and the kindness he showed when providing us with a beverage because we were a little parched and the popcorn was good. I will recommend this dealership to my family and friends. Thank you again for the great service.

Staff

I’m very happy with the staff and my new car. I will recommended a friend or family to come here. My time here was a real experience and I will come back again and again so with that and my new 2011, I’m great.

Staff

My appointment was for my 1st oil change... Added request to check horn that was previously worked on. Both items completed in timely matter. Staff was courteous. Waiting area comfortable... I did not receive info if there were any areas of concern. Don't know if they checked tire pressure, fluid levels, etc... I was pressed for time once car work was completed.

Staff

This was by far the greatest car buying experience I've ever had, JD Byrider has come a long way, and they are knocking the competition out the box, sales lady (Haneen **) was professional and knew her job. I will definitely be coming back. Thanks for the great car - 2011 Kia Optima, low miles.

Dylan and Lu were great to help get us in another vehicle! They worked hard to find a vehicle we liked and that fit in our budget. They were quick with doing our paperwork and making sure we were taken care of. Highly recommend.

PriceStaff

Today was a great experience. I love the car I picked out and everyone was down to earth and help me in every way. They made sure I was good and took their time and made sure I was leaving out of here happy and it was affordable.

I just wanna say thank you to William at the J.D. Byrider as you and Brian there at the finance office they got me and my significant other into a 2008 Hyundai Tucson. And I want to thank you as if it was not for you guys we probably still be looking for a different guy car. You guys even stayed almost two hours late to make sure we got into a car. Thank you guys.

I had purchased a car approximately 2 years ago and was informed that when I had purchased the vehicle that there was a complete and thorough check made on the car. When the sale was completed, the sale representative, Adam, solely dedicated in making the sale versus selling a quality product. Immediately after purchasing the car, there has been continuous issues with the horn and the ignition. This is very unacceptable and no accommodation is provided when there is fault present.

Customer ServicePriceStaff

Staff

I have had the best car buying experience of my life. The staff at the Peoria IL store are so accommodating and made me feel very easy they the whole process. Alex ** is an amazing asset to this company. My mother and aunt came with me and my aunt is a diabetic and after sitting here trying to get the deal done, Alex went completely out of his way to get my aunt something to eat and my mother and I drinks. Josh ** is a wonderful person as well. We never sat for more than 10 minutes without Josh or Alex telling us what was happening. Josh made it work for us and I would definitely come back for another car.

Staff

I really needed a car and Austin was great through the whole process. He looked at every aspect of my situation, and got me in a car quick and stress-free. I will definitely recommend him to anyone I know looking for a car.

Staff

Great experience. The auto mechanic that I worked with was knowledgeable and polite. Everything was fixed properly and in timely manner. The total price was $250. A non J.D Byrider auto shop quoted me at $573. I saved myself a lot of money by choosing to come here! Will definitely be coming back if I experience any other car issues.

Staff

Great experience with the people who worked with me. Maria, Dan, Christina did a wonderful job finding exactly what I needed. They were super patient and very professional. I would recommend them to others. They did this in a timely manner as well.

Staff

You guys are ** awesome. I will tell everyone about my great experience here with you guys today. You all were friendly, very informative. For this to be my first ever car note I had a great experience. THANK YOU all very much.

Staff

My battery was bad. I called them and got an appointment the same day. I took it in and they had me in and out with a new battery and I only had to pay my $25 deductible!!! LOVE THEM!!! Everyone should finance from here. They're GREAT!!!

Customer Service

I purchased a vehicle over a year ago. From about a week after the purchase, repair after repair has been needed on my truck. About every 3 months (currently now 23 pgs total) I was having something repaired, which then began to be the exact same issues I'm currently experience. I experienced poor techs & service managers. My truck as of now has major engine issues, possible transmission issue & is currently not running. It has been almost 2 wks for someone to contact me back after I've sent several emails & I'm currently not receiving any help from them. I wouldn't recommend this Greenville location unless you're able to get the vehicle fully checked before making a purchase. Afterwards it'll be really hard to good quality customer service.

Staff

Very nice salesman and was very patient with me. I really do thank him and will refer him to anyone. Great place to buy a car. I was very very pleased with my salesman and the way I was treated. He helped me a lot.

Staff

The sales person - I came to JD Byrider kind of unsure but the gentleman. Dedrick ** was very polite and caring. He told me that I was going to leave with a car and I did. I would gladly recommend anyone to JD BYRIDER!!!

I had a wonderful experience. Dave made it pleasant and explained all the steps clearly and honestly. I would recommend J.D. Byrider to friends and family. I was able to purchase a safe, beautiful, dependable vehicle which i love. Thank you.

PriceStaffFinancing

The interaction along with the program in its entirety was very desirable compared to other lots. The financing was simple and easy. I have bragged on the warranty program along with having understanding people helping you. Without JD Byrider's help, I would have been without a vehicle and a way to get to work. Thankfully for their staff and cooperation, I was able to have an easier life at an affordable price.

Staff

Steve helped me out and very understanding and helped me in every way possible and very patient. He worked with me all afternoon to get me in a vehicle. I was very happy with the service I received and he took me around to meet everyone at the dealership.

Staff

I believe everything was handled in a timely fashion manner. The young man I was working with was very professional and taking the time out to explain things very clearly. Also I think the TV prompt is a very good idea. I really was Constant talking with the lady on the prop. She also did a very good job. She made it easy to talk to her and very friendly.

Customer Service

Great customer service, but the computer system is a little outdated and slow. Always have a good experience when I take my vehicle in, and if there is a problem, it is always fully explained to me. I tell my friends about them.

Staff

They did my repair in a timely fashion and were very friendly especially the CNAC agent. Vehicle repair was done faster than I expected only 2 hours for my suspension and brake work. Alignment took forever because they had to send it out.

Customer ServiceStaff

The customer service of some of the staff was great, some others need help in that department. When we got there we filed all the paperwork and 2 days later after getting approved for the car we still had more paperwork to fill out over again. When all that was said was we needed 3 contacts references. Not 12, so needed at pick up time of vehicle had to get more references. The service area personnel, my wipers on new care were backwards, told them when we test drove it. Went next day for paperwork and nothing was fixed on it, for the 3rd day they said it would be fixed. Again nothing was done. The way the wipers were I couldn't see the road very well. Still at pick up the wipers were still wrong. 3 days in a row of traveling 2hrs one way.

Staff

The employees at J.D. Byrider were very helpful and showed us the perfect vehicle that fits just right for our family. They were very kind, and straightforward. Overall they were awesome and I would highly recommend my friends and family.

I really appreciate the help. They went beyond their means to make sure I left in a car. Not only was my downpayment low but my monthly payments are low as well. I couldn’t ask for a better place. J.D. Byrider you're the best.

Price

Charles worked hard and stayed late to make sure I got the perfect vehicle at a price that worked for me. I am very happy with my vehicle and never thought I would be able to get one like it with my credit history.

Customer ServiceStaff

I said, "I told yall that not a for sure thing and I didn't wanna trade it." He said they are requiring it. "So you're telling me I have to trade my car in order to get a car?" He said, "Yes we don't wanna be someone's second option... We work with those in need of a vehicle, You already have a vehicle we would be just your back up. So you'll have to in order to get a car." I said, "No thanks. Have a nice day..." In other words they only wanna do a deal if you're in a bind can ** you and rap you not if you actually have a car still. They want you to need them. What car lot turns you down on making money cause they don't wanna be a second option and doesn't allow you to have another vehicle!! I wouldn't recommend these people at all!

Customer ServiceStaff

I had my Kia Sportage 2009 less than 10 days and it has been in their shop twice. Bought on July 6th, in shop 1st time on July 13th, drove it home and left it until next morning. Drove across the street to Speedway and broke down again. Causing me to miss my infusion which is absolutely necessary for life. I asked to trade it and was told not this early, by Andrew. Matt shop mgr offered me a rental for a day, but I would have to come up with $50 deposit. I'm a disabled lady, and live off 765 a month and this I feel is unbelievable. I've had to call several times and today still no car, and no answers! Thinking about an attorney.

Customer ServiceStaff

Can’t say enough about Joe and his staff. I have never been mistreated or mislead. Joe takes the time to make sure I understand what needs to be done and why. I never feel that because I am a female. I am treated unfairly. Best customer service every time. Joe You're the best!

I walked in with no credit, was greeted with great service and drove off the car lot that day with a car. I would highly recommend anyone who needs a car to come in and take a deep breath because they're here for you.

Staff

The Staff will work hard to get you in a Vehicle get the extended warranty. Car was clean, no junk on the lot, no pressure at all. They helped us when others wouldn't. I recommend this place. Matter of fact I'll be back for sure.

Staff

Jeff ** Lafayette branch car salesman was terrific! Jeff made sure I was comfortable through the long financial approval process Jeff also kept me entertained and was very helpful and professional Thanks Jeff! Thanks JD Byrider! I'm very satisfied with my purchase!

Staff

They were great. I was in an emergency situation, and needed a new, safe reliable vehicle. They quickly worked with me and were flexible. Dustin was great to work with. They got me in and out with very little hassle.

Staff

My Experience with J.D. Byrider was amazing, the hospitality was great, they always asked how I was feeling and offered great complimentary items in my time and I really felt welcomed and taken care of. I enjoyed my time there. Thanks to the awesome employees.

Contract & TermsPriceStaff

If I pay $400 a month and I owed $6000 back in February, how in the world do I still owe the same exact amount in July? I will NEVER recommend them to any friends and family because they are not a place that stands by their word and not a reputable company. I need to find out how to deal with these people so I can be done with them for good.

Staff

Experience was very good, Rod on Shadeland store was very helpful and did every everything in his power to help me get in the car I needed. I would recommend any to go to J.D. Byrider especially the one on Shadeland to go see Rod.

Staff

I would just like to say the whole team at J.D. Byrider are the most professional staff I’ve ever worked with. Bill and Rickey went over and beyond to make sure I was put in just the right vehicle and will definitely be referring anyone looking for a vehicle to go see them. Just a pleasurable experience. And to be able to get into a vehicle with some blemishes on my credit and to be able to re-establish my credit is just amazing. Thank You so much.

Staff

I am super excited about getting my car! Bud did such an amazing job! He had worked with us in our circ*mstances and helped us buy our new, reliable car! He made the whole process smooth and honestly relaxing. I did not feel pressured like I have before in the past! I highly recommend Bud!

Staff

Best experience with getting a car. She helped me pick a great car and the service was great. I would refer others to her. Even with a budget, you can still get a car. Brittany is the best salesperson.

Brent and Stephanie were amazing and helped me so much for getting my car. I’m going to recommend them for everyone who ask how I got my car. They made sure I was comfortable in what I was driving and satisfied with my purchase.

Staff

Very helpful in getting me into a car. Very polite and not pushy. Would definitely recommend this place to anyone looking to buy a car and help to rebuild their credit. This is the place for you. It didn’t take 5 hours of sitting here just to be told I was denied like another place that I had went to. Thank you very much for the opportunity to drive away with a car today.

Staff

We were denied to pay the payment we agreed on. The payment was one day late and the dealership refused to take our payment and stated that we owed what was left on the down payment that we had split up into payments. The manager dismissed my husband when he tried to talk to him and told him we had a week to come up with 1025 dollars.

At that point my husband lost it and called them vultures and etc. Makes no sense to me. If you can work with someone without the trade but then you find out they have a broken car and now all of sudden you have to have it. Crazy business. So needless to say we told them no and left. Today I get letter of denial in mail. I had to laugh cause it was us that denied them!!! I now have a truck from elsewhere and my car is still here as well. Will never do business with J.D. Byrider and will suggest to others not to do business there either.

Customer ServiceStaff

Staff

Andrew was extremely helpful and cared about what fit my life and budget. I’m driving away in a new car today!! Awesome experience. Powerful thumbs up to the whole team!!! I recommend them for those who can’t get financed traditionally.

Customer ServiceStaff

Staff

Busy on a Friday but still quick. I was in and out. Supervisor was very informative for other work needed on my car which made me feel positive about future work needed to my car and let them complete it. I'll be back soon.

Staff

Great guy, assisted me like a professional, got me the perfect car for my taste, stuck with me through the whole process. Would definitely refer anyone who needs a car to him. Thank you so much! Have a great day!

Staff

Trevor was very helpful. Coolest dude at the dealership! Got me a car the same day with a low down payment. I received the car that I wanted. No haggling. Upfront and honest! Didn't seemed pressure. I would recommend this company to EVERYONE!

Sales & MarketingPriceStaff

This company is a scam. You will never get your payments down because of their high interest rates. They came and took our vehicle because we were 1 day late and did not give us any notice when they took it. They thrive on customers who are needing a vehicle. My advice to anyone is to stay away from J.D. Byrider at all cost. CNAC treats the customers with no respect. We paid this company anywhere from $400 to $600 a month for over 2 years and they said we only paid $5,000 and still owe almost $8,000 (because of their interest) till the 14 year old vehicle is paid. By the way they sold us an old vehicle for almost $13,000 because they saw a desperate customer walk in through their doors. As I say, "PLEASE STAY AWAY FROM THIS PLACE AT ALL COST".

Staff

Everything was done in a timely manner and everyone was very nice and I would recommend everyone I know to come here and experience the nature of nice people and be treated with the utmost respect and I couldn't ask for a better salesman period.

Customer ServiceStaff

Plus 2 weeks ago the car breaks down and on Saturday the car broke down twice while her son was driving it in the middle of the road. He could have been killed!!! So the car is no good anyway. They are liars and their attitudes are very nasty!!! I will make sure I tell everyone not to buy a car from them!!! She had told me when they test drove one of the cars she was messing up and they tried to get them to buy that one which was already mess up. How you going to sell a car and you know it needs work down too it!!! They need to shut J.D. Byrider down!

Sales & Marketing

Back in 2011 I purchased a KIA Spectra and everything seemed to be going ok and paid a good chunk of the car off. A year later I wrecked it and was a lawsuit and they won and are garnishing my wages. Now it's 2018 and I did a credit report and noticed that the judgment and all the payments never shown up. Everything I did or didn't pay on anything shown up except everything to J.D. Byrider. Something isn't right here and I'm going to get legal advice. I sense a scam here.

PriceStaff

I was told that had they not known that I was moving, I would've been approved. Essentially, had I LIED and said I intended to stay in Pittsburgh, I would've driven away in a new car. A stellar payment history makes no difference to this company. There is no reward for being a good customer. I tried to be loyal to the company that gave me a chance to buy a car. None of it matters because I have the nerve to move to make more money. Today, they lost a perfect payer. Today, they lost me as a customer forever.

Staff

I Love all the employees. They go above and beyond to help with your needs. I've never had any problems when it comes to payments, car repair, or just general concerns. I've had my van for almost three years now with very little issues. If I had any they were quick to help me with much repair.

Staff

Took a long time but it all worked out. It took me 4 visits and me being persistent about the car that I wanted but again it all worked out. I will say he stayed in contact with me. Thank you all for what you do.

Staff

I'm still sitting at the dealership but so far so good. I only had 2 options to choose from. That wasn't great but dealable. They were able to get me in a car that I could comfortably drive. That I appreciate. I only came here because Marty has been so great for friends. He tries very hard to be a decent, honest and honorable person. Kudos to him!

I am a current victim er I mean client of this horrible company. First thing they did was make us wait in the office for several hours while my father who is a diabetic started getting sick. We kept trying to leave but they kept on saying, "Oh we are almost done." Second one of the conditions was for them to sell me back my trade which they assured me was just for show. They shook on it, promised swore gave their word etc. I should have got it in writing because they without calling me like they said they would sold it to a pick a parts yard. Third their 90 point inspection is bogus. It was in their shop 3 times within the first month and now not even four months later it has multiple things including things that they supposedly had fixed wrong with it. Fourth after you sign and have you bent over the table they become disrespectful. I wish I never went to this place.

Wish I could put a 0 Star. This is the worst company ever. Their cars are junky cars that they TEMPORARILY fix to sell off lot. My husband and I got a 08 Ford Focus (all manual nothing electric). We paid 7000. The car got totaled. They took 3000 (which was the total value of the car) and we were still upside down 6000. I will NEVER recommend this place to anyone. This place is a ripoff!!!

Sales & MarketingPriceStaff

Great sales, Austin was able to help me get the car I wanted. Austin is friendly and easy to work with. He can help find what anyone else needs. The car is great and rides smooth. All the cars on the lot were great and affordable.

Sales & MarketingPriceStaff

I wish that I would have had someone to help me with a car buying process before I even came to these people or I should have just continued to use public transportation to get around because I have had nothing but problems since I got this ** car and now it seems that I cannot get rid of this piece of ** and I just spent damn near 200 dollars to fix. And now something else is wrong and if these people tell me another outstanding price, they can keep this piece of ** car. I am tired of putting good money out for bad. The money that I have paid out to keep this piece of ** running could have been used to purchase a better vehicle. These people are nothing but scam. That is why I will never recommend anyone going here. They should all be arrested for shady deals. Read your contracts people. A lot of loopholes.

Price

So now I have a sub that I can't afford to repair and I have a high interest rate to where I can't even look to trade in. I have only had one issue with the financing, I had switched jobs and my paydays were set up different. When I explained that to one person they said that was fine and will work with me but then when I did go to pay I was told I was 7 days late on my payment and will need to make two payments in order to keep my vehicle or they will come and take the vehicle away. When I tried to explain the job switching situation again I was told I should begged and borrowed money from family. I did come up with the extra payment. Just not happy with my experience with JD Byrider.

Staff

I found out three days later that it had been in a severe rear end accident and was pushed into another car. The value of the car in excellent condition is 7200 poor condition which this one was is, is 2100. Ultimately I came back in and confronted these scam artists and demanded they reduce value of the car to the actual value, reduce my payments, let me out of loan or I would file a complaint with the Consumer Protection Agency of Idaho. At first it was a no on everything. Then they realized I was video recording them and they let me out of deal. The moral of the story is had I done a simple google search of this business I could have had all the information to scare the DEVIL out of me/you... Don't buy from these con artists!!!

Warranty repairs for the exact same issue multiple times. After a year of failed repairs the warranty expires. Now to do the repairs they are asking me to pay for it. Repair a windshield rear wiper assembly on this van. Stop working properly. Had it reinstalled. Problem resurfaced. They tried to replace that new part with a salvage yard part. I'm done. This car dealership and repair shop are not worthy of consumer trust. Shady.

My husband and I purchased a car from here in August 2017. In September the car started going and that J.D. Byrider package they sell you don't go for anything that is wrong with the car. You still have to spend money getting it fixed. They sell a bunch of lemons. My car value was worth only $550 on KBB and they sold it to us for $8000 saying how good the piece of ** was. Not to mention it has been in two bad front end accidents. Let's shut all of them down across the state.

Customer ServicePrice

Staff

I have never had a problem getting my car in and getting issues taking care of with them. Mike and his staff do a great job. I have been very pleased with the work that they have done for us on our vehicles.

PriceStaff

I reached out to their Corporate Office and they did Nothing to help. I called the franchise where I purchased it and they did nothing to correct this. I went into the franchise and asked the manager for his full name and he refused to give me his last name or even his business card. I have since had problems with my vehicle and discovered that JD BYRIDER put the Wrong Part on my vehicle when they replaced a wheel bearing and over time it caused significant damage to my car and also jeopardized the Safety of my Family.

Customer ServiceStaff

When I call in to question her she swears she has spoken to "someone" who gave her permission but when I ask to hear the phone call because all calls are recorded, I’m told they don’t have access to the calls. When I ask to speak with a manager, I’m always told “the manager isn’t here right now” or “they are all in a meeting.” The 2nd time they did this was 1 day before Christmas and this last time was yesterday on 2/2/18 which is rent day so now I don’t have the money to pay my rent because ** took my money from my card. Yesterday when confronted over the phone she stated “oh I can just PUT IT BACK”, meaning she knows she was wrong and had no right. I am going forward with legal action and I am also going forth publicly to let everyone know the fraud that is taking place at this business!