FAQ Answers to Your Flare Account Questions Flare Account (2024)

IMPORTANT INFORMATION FOR OPENING A NEW DEPOSIT ACCOUNT:To help the federal government fight the funding of terrorism and money laundering activities, the USA PATRIOT Act requires us to obtain, verify, and record information that identifies each person who opens an Account.WHAT THIS MEANS FOR YOU:When you open an Account, we will ask for yourname, street address, date of birth, and government ID number.We may also ask to see a copy of your driver’s license or other documents at any time. All Accounts are opened subject to our ability to verify your identity by requiring acceptable types of identification. We may validate the information you provide to us to ensure we have a reasonable belief of your identity. If we are not able to verify your identity to our satisfaction, we will not open your Account or we may close the Account if it was previously funded. Your Account is subject to fraud prevention restrictions at any time, with or without notice.

The Flare Account uses the Netspend Network, which is provided by Ouro Global, Inc. Ouro Global, Inc. is a licensed provider of money transfer services (NMLS ID: 932678). Ouro Global, Inc.’s licenses and related information may be found at www.netspend.com/licenses. Fees, limits, and other restrictions may be imposed by Ouro Global, Inc. and other third parties in connection with use of the Netspend Network.

Services initiated with an external account from an outside third party may incur fees from that third party to your external account. No cost for online or mobile Account-to-Account transfers between Netspend Accounts; a fee may apply to Account-to-Account transfers conducted through a Netspend Customer Service agent or other transfer types. See your Cardholder Agreement or Deposit Account Agreement for details.

Custom Card Fee applies. Fee will be assessed to your Account and the debit card will be mailed to you. If creating a custom card in the online account center, pictures must meet the image guidelines. If a custom card is lost, stolen, or damaged, you may: (a) reorder a custom card online; (b) recreate a custom card online; or (c) pay the Replacement Card Fee and a standard debit card will be sent. See online account center for custom card FAQs and the Deposit Account Agreement for more details.

In order to lower your Monthly Fee from $9.95 to $5.00, you must receive direct deposit(s) totaling at least $500.00 to your Account during one (1) calendar month. Upon qualifying, your Monthly Fee will be automatically lowered.

Payback Rewards is an optional program. You may opt-out at any time by visiting the Payback Rewards page in your Online Account Center. Reward offers are based on individual shopping habits. Cash back rewards are credited to your Account and are not available in the form of a check or other direct payment method. See the program FAQs and Terms and Conditions in your Online Account Center for additional details about how and when you get rewarded. Program sponsor: Ouro Global, Inc. Pathward^®, N.A. and Visa are not affiliated in any way with this program and do not endorse or sponsor this program.

No charge for this service, but your wireless carrier may charge for messages or data.

No Account-to-Account Transfer Fee when completed online. A $4.95 Account-to-Account Transfer Fee applies via a Customer Service Agent. Other transaction fees, costs and terms and conditions may apply. Use of Account is also subject to funds availability. See Deposit Account Agreement for details.

Make up to $400 in fee-free cash withdrawals per day from your Flare Account^® by using your debit card at participating ACE Cash Express locations. $400 total is calculated based on all withdrawals performed at all ACE Cash Express locations visited in a day. A direct deposit (no dollar minimum) to the account within the immediately preceding thirty-five (35) days is required. See store for details. Although this feature is available at no additional charge with qualifying direct deposit, certain other transaction fees and costs, terms, and conditions are associated with the use of this Account. Offer subject to change. This optional offer is not a Pathward^®, N.A., or Visa offer nor does Pathward, N.A., or Visa endorse this offer.

Mobile Check Capture is a service provided by First Century Bank, N.A. and Ingo Money, Inc., subject to the First Century Bank and Ingo Money Terms and Conditions, and Privacy Policy. Approval review usually takes 3 to 5 minutes but can take up to one hour. All checks are subject to approval for funding in Ingo Money’s sole discretion. Fees apply for approved Money in Minutes transactions funded to your account. Unapproved checks will not be funded to your account. Ingo Money reserves the right to recover losses resulting from illegal or fraudulent use of the Ingo Money Service. Your wireless carrier may charge a fee for message and data usage. Additional transaction fees, costs, terms and conditions may be associated with the funding and use of your account. See your Deposit Account Agreement for details. Mobile Check Capture service is not available for use within the state of New York.

Faster access claim is based on comparison of a disbursem*nt via direct deposit vs. disbursem*nt via a mailed paper check. For up-to-date information from the IRS, visit www.irs.gov/refunds.

Faster funding claim is based on a comparison of the Pathward^®, National Association, policy of making funds available upon receipt of payment instruction versus the typical banking practice of posting funds at settlement. Fraud prevention restrictions may delay availability of funds with or without notice. Early availability of funds requires payor’s support of direct deposit and is subject to the timing of payor’s payment instruction.

The optional Savings Account linked to your Flare Account is made available to Accountholders through Pathward, N.A., Member FDIC. To open a Savings Account, consent to receive communications from us in electronic form is required. Interest is calculated on the Average Daily Balance(s) of the Savings Account and is paid quarterly.

If the Average Daily Balance is $2,000.00 or less, the interest rate paid on the entire balance will be 5.87% with an annual percentage yield (APY) of 6.00%.

If the Average Daily Balance is more than $2,000.00, the interest rate paid on the portion of the Average Daily Balance which exceeds $2,000.00 will be 0.49% with an APY of 0.50%, and the interest paid on the portion of the Average Daily Balance which is $2,000.00 or less will be 5.87%. The APY for this tier will range from 6.00% to 0.60%, depending on the balance in the account.

The interest rates and APYs of each tier may change. The APYs were accurate as of 05/15/2024. No minimum balance to open Savings Account or obtain the yield(s). However, you must receive direct deposit(s) totaling at least $500 within one (1) calendar month to be eligible to open a Savings Account. Savings Account funds are withdrawn through the Flare Account and transaction fees could reduce the interest earned on the Savings Account. Funds on deposit are FDIC insured through Pathward, N.A. For purposes of FDIC coverage, all funds held on deposit by you at Pathward, N.A., will be aggregated up to the coverage limit, currently $250,000.00.

The Debit Card Overdraft Service is an optional service made available to eligible Flare Account^® customers by Pathward^®, National Association. Once you enroll and meet the eligibility requirements, you will be charged $20.00 for each transaction that overdraws your account by more than $10.00, up to a maximum of five (5) fees per calendar month. To avoid that fee, you have twenty-four (24) hours from the time of the first transaction that creates the overdraft to bring your Account back to a zero ($0.00) or a positive balance. Transactions subject to an overdraft fee are signature and PIN purchase transactions and ATM transactions. ACH Debit transactions are not eligible for coverage. Any negative balance must be repaid within thirty (30) days. Whether we authorize an overdraft is discretionary, and we reserve the right not to pay. For example, we typically will not pay overdrafts if you fail to meet the eligibility requirements for this service or you attempt too many transactions or transactions that create too large of an overdraft. Call us at 866-753-6355 or log in to your Online Account Center for additional terms and conditions that apply, including initial and ongoing eligibility requirements for the service. This service is expensive, so we encourage you to research alternatives before enrolling. Once enrolled, you may opt-out at any time; however, you are responsible to repay any overdrawn amounts on your account even if you opt-out of the service.

ACE Cash Express donates $0.05 for each $100.00 in debit card purchase transactions (net of refunds and chargebacks) made with a debit card branded with your chosen charity: Homes For Our Troops, Inc., Humane Society of the United States, National Breast Cancer Foundation, Inc., and AdoptAClassroom.org. ACE Cash Express will donate to each of Homes For Our Troops, Inc. and AdoptAClassroom.org up to $200,000 per year, after taking into account donations generated through Flare Account transactions and other debit card programs associated with ACE Cash Express. ACE Cash Express and Ouro Global, Inc. will donate to National Breast Cancer Foundation, Inc., up to $350,000 per year, after taking into account donations generated through Flare Account transactions and other debit card programs associated with ACE Cash Express. Each of the foregoing beneficiaries is a 501(c)(3) corporation. Pathward^®, National Association, Ouro Global, Inc., and Visa do not endorse or sponsor these offers.

You may request up to six (6) active Virtual Accounts for each active Account. Virtual Accounts are subject to the same fees, limits, terms, and conditions as your Account. See your Deposit Account Agreement or Online Account Center for details.